Calculate your SLA uptime instantly
Use WebGazer's free tool to determine if your uptime meets your SLA commitments. Get transparent insights in seconds.
| Daily | 8s |
|---|---|
| Weekly | 1m |
| Monthly | 4m 23s |
| Quarterly | 13m 8s |
| Yearly | 52m 35s |
WebGazer is trusted to maximize uptime and monitor performance all around the world.
What is uptime?
Understanding how uptime impacts your Service Level Agreement (SLA) is crucial for maintaining reliable digital services. Uptime is one of the core metrics defined in SLAs, and it directly affects your service’s credibility, user trust, and potential compensation.
Why uptime matters in an SLA?
SLAs often define a minimum acceptable uptime—commonly 99.9% or higher. This ensures your users can rely on your service with minimal interruptions.
Visualize SLA uptime impact
Adjust the slider below to see how different SLA uptime levels affect your allowed downtime.
Most SLAs aim for 99.95% or better.
What happens if uptime drops?
Failing to meet uptime targets outlined in an SLA can result in penalties such as:
- Service credits
- Refunds
- Contract renegotiations
These clauses are there to protect your customers and maintain accountability.
Example
If your SLA guarantees 99.9% uptime but your service experiences 90 minutes of downtime in a month, you may owe your customers service credits based on the missed performance metric.
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