Retention and account deletion

Table of Contents

Data retention

The monitoring data for all of the gazers and pulses are stored for the last month. You can go back as long as 30 days to assess results. Incident results are stored in the same manner. You can request to get your gaze/pulse request results and incident details in the form of a txt or xls file.

For now, longer data retention is not offered. If a longer period is obligatory for your line of work, please reach out to us.

Delete your account and data

You can delete your account and data anytime.

To delete your account and all data related to your account,

  1. Hover over your avatar on the web application
    Profile settings
    Profile settings
  2. Click Settings.
  3. Click Delete Organization under Organization Settings
  4. Review the explanations and click again on Delete organization under the text

Your account and related personal information are deleted immediately. Due to data handling processes, your monitoring data are deleted within a maximum of 7 days.

When you delete your account, all data related to the account will be deleted irreversibly. If you are not sure, you can just delete your alerts and keep your account and data.