You can get incident notifications via SMS or phone call by setting an alert.
You can set up an SMS/phone call alert under the Alerts section.
Go to the Alerts section
Click on Add Alert
Choose the gazer/pulse you want to add an alert
Choose SMS or Phone call under Via
Choose your alert schedule
When an incident starts or ends if you want to get two notifications, one at the start and one at the end of an incident
When an incident starts if you want to get a notification only at the start of an incident
When an incident ends if you want to get a notification only at the end of an incident
Choose when you want to get an alert
Immediately, if you want to get an alert when an incident is registered
If it lasts, if you want to get an alert if the incident continues for more than a certain time duration
Type in the phone number you want get SMS or phone call notifications and click Add Alert
Now, you get a notification consistent with your alert preferences when an incident occurs.
You can update an alert on the Alerts section.
SMS and phone call credits are jointly handled. You can use your credits for SMS and phone calls. Each notification takes one credit from your credit balance.
You can see your remaining credits when you hover over your avatar on the web application.
Buying more credits is possible by reaching out to us. Please send your request to us on firstname.lastname@example.org with the number of credits. We send you a one-time invoice. When you make the payment, your credits are added to your balance.