Setting an e-mail alert

You can get incident notifications via e-mail by setting an e-mail alert.

Add e-mail alert

You can set up an e-mail alert under the Alerts section.

  1. Go to the Alerts section

  2. Click on Add Alert

  3. Choose the gazer/pulse you want to add an alert

  4. Choose e-mail under Via

  5. Choose your alert schedule

    When an incident starts or ends if you want to get two notifications, one at the start and one at the end of an incident

    When an incident starts if you want to get a notification only at the start of an incident

    When an incident ends if you want to get a notification only at the end of an incident

    Choose alert schedule
    Choose alert schedule

  6. Choose when you want to get an alert

    Immediately, if you want to get an alert when an incident is registered

    If it lasts, if you want to get an alert if the incident continues for more than a certain time duration

    Choose when to notify
    Choose when to notify

  7. Type in the e-mail address and click Add Alert

Now, you get a notification consistent with your alert preferences when an incident occurs.

If you want to get the incident notifications to a single e-mail address, choose Any gazer and Any pulse while adding the alert.
Another alert can also be added for a gazer/pulse even if there exists an e-mail alert assigned to that gazer/pulse.

💡 Learn more about alerts on Slack alerts, webhook alerts, SMS/phone call alerts.

Update an e-mail alert

You can update an alert on the Alerts section.

  1. Go to the Alerts section
  2. Click on the three dots on an e-mail alert
    Update e-mail alert
    Update e-mail alert
  3. Click on Edit alert settings
  4. Make the necessary changes
  5. Click on Update Alert
It is not possible to change the Via option of an existing alarm. If you want to make this alert of another type, first delete the e-mail alert by clicking on three dots and selecting Delete alert. Then, add a new alert for the gazer/pulse.