Setting a Slack alert

You can get incident notifications via Slack messages by setting a Slack alert.

Add a Slack alert

You can set up a Slack alert under the Alerts section.

  1. Go to the Alerts section

  2. Click on Add Alert

  3. Choose the gazer/pulse you want to add an alert

  4. Choose Slack under Via

    When you choose Slack, you are redirected to Slack.

  5. If you are not logged in, log in to the workspace you want to take incident notifications. If you are already logged in, continue next.

  6. Choose the channel you want to receive incident notifications

    Add a Slack alert
    Add a Slack alert

    Now, you will be redirected to Add Alert page.

  7. Choose your alert schedule

    When an incident starts or ends if you want to get two notifications, one at the start and one at the end of an incident

    When an incident starts if you want to get a notification only at the start of an incident

    When an incident ends if you want to get a notification only at the end of an incident

    Choose alert schedule
    Choose alert schedule

  8. Choose when you want to get an alert

    Immediately, if you want to get an alert when an incident is registered

    If it lasts, if you want to get an alert if the incident continues for more than a certain time duration

    Choose when to notify
    Choose when to notify

  9. Click Add Alert

Now, you get a notification consistent with your alert preferences when an incident occurs.

If you want to get incident notifications to a single Slack channel, choose Any gazer and Any pulse while adding the alert.
Another alert can also be added for a gazer/pulse even if there exists a Slack alert assigned to that gazer/pulse.

💡 Learn more about alerts on e-mail alerts, webhook alerts, SMS/phone call alerts.

Update a Slack alert

You can update an alert on the Alerts section.

  1. Go to the Alerts section
  2. Click on the three dots on a Slack alert
    Update slack alert
    Update slack alert
  3. Click on Edit alert settings
  4. Make the necessary changes
  5. Click on Update Alert
It is not possible to change the Via option of an existing alarm. If you want to make this alert of another type, first delete the Slack alert by clicking on three dots and selecting Delete alert. Then, add a new alert for the gazer/pulse.
Updating the Slack channel for an alert is not possible via the Edit alert settings option due to Slack’s authentication process. If you want to change the Slack channel, you need to delete this alert and then add a new Slack alert.