You can get incident notifications via Slack messages by setting a Slack alert.
Add a Slack alert
You can set up a Slack alert under the
Alerts section. Go to the Alerts section Click on Add Alert Choose the gazer/pulse you want to add an alert
Slack under Via
When you choose Slack, you are redirected to Slack.
If you are not logged in, log in to the workspace you want to take incident notifications. If you are already logged in, continue next.
Choose the channel you want to receive incident notifications
Now, you will be redirected to
Add Alert page.
Choose your alert schedule
When an incident starts or ends if you want to get two notifications, one at the start and one at the end of an incident When an incident starts if you want to get a notification only at the start of an incident When an incident ends if you want to get a notification only at the end of an incident
Choose when you want to get an alert
Immediately, if you want to get an alert when an incident is registered If it lasts, if you want to get an alert if the incident continues for more than a certain time duration
Now, you get a notification consistent with your alert preferences when an incident occurs.
If you want to get incident notifications to a single Slack channel, choose
Any gazer and Any pulse while adding the alert.
Another alert can also be added for a gazer/pulse even if there exists a Slack alert assigned to that gazer/pulse.
💡 Learn more about alerts on
e-mail alerts, webhook alerts, SMS/phone call alerts. Update a Slack alert
You can update an alert on the
Alerts section. Go to the Alerts section Click on the three dots on a Slack alert
Click on Edit alert settings Make the necessary changes Click on Update Alert
It is not possible to change the
Via option of an existing alarm. If you want to make this alert of another type, first delete the Slack alert by clicking on three dots and selecting Delete alert. Then, add a new alert for the gazer/pulse.
Updating the Slack channel for an alert is not possible via the
Edit alert settings option due to Slack’s authentication process. If you want to change the Slack channel, you need to delete this alert and then add a new Slack alert.